HOA Q&A Frequently Asked Questions
Congratulations On Your New Home!
Frequently Asked Questions?
Q. How do I contact the Property Management Company for the HOA?
A. Via Phone, Email, or through your owners portal website.
M&M Property Management
Phone: 866-611-5864
Email: woodycreek@mmhoaservices.com
Owners Website: https://mmpropmgmt.vmsclientonline.com/
Q. How do I pay my HOA assessment payment?
A. Pay via the Owners Website Portal or Mail your payments to:
Woody Creek Townhomes P.O. Box 62585 Phoenix, AZ 85082-2585
Q. Will I receive a bill to send a payment?
A. Yes, M&M Property Management will send monthly statements starting August, 2026 It is the responsibility of the owner to send the payment to M&M Property Management. Starting in August 2026 we will have a 90 day grace period and will waive late fees and accrued interest to allow people to catch up on any outstanding balances during the transition period. This excludes any account that is in collections as they follow a different set of rules.
Q. When the HOA payment due?
A. It is due the first of every month. A $25.00 Late Fee is assessed to payments that are over 30days Late.
Q. What happens if I can't make my month payment?
A. Contact M&M as soon as possible and provide in writing your situation and when you would be able to pay the assessment. The board will evaluate the situation and approve or deny the request.
Q. Why do I need insurance isn't that part of my HOA dues?
A. The insurance is for the exterior of the building; each owner should have HO-6 insurance which covers the interior of your home. Interior of your home does just mean personal property; it covers cabinets, toilets, and hot water heaters ext. Review the Insurance Deductible Policy and the Insurance Matrix for more information found on the Insurance page.
Q. If I have a guest over can I use the guest parking?
A. Yes, the visitor parking is for your guests only, do not use them for permanent residents parking. If the visitor parking is used as resident parking your car may be towed at your expense. If you require more than a days use of Guest parking for visitors, notify M&M. We use Wyatt Towing.
Q. Where is the Trash Dumpster and when is it picked up?
A. There are 2 locations on property for your trash. One is near the mailboxes, and the other is on the north driveway. Pickups are scheduled for Mondays, Wednesdays, Fridays, and Saturdays. Do not overfill the dumpster or place objects next to them, they charge us for this.
Q. Should I attend the month HOA meeting?
A. Yes, all owners are invited and encouraged to attend. The meetings consistent of a summary of the minutes, the treasurers report which speaks to the financial health of the HOA, future projects, issues and concerns. This forum is for the owners to understand how the management of the funds are being used.
Q. Who is responsible for the front door painting?
A. If you are purchasing a brand new door painting is the owners responsibility, see the Paint Code Tab for more information. If the complex is getting painted as maintenance the front doors will be painted at that time.
Q. Do I have to wait for a meeting to discuss an issue with the board?
A. No, although you must provide in writing your issue or concerns for it to be formally addressed. If it is important or an emergency we expect your to call right away. Please contact M&M with any concerns or for more information.
Q. Can I put a fountain or decorations in my front yard?
A. Aside from your Patio space or fenced area, all areas outside your unit are HOA common areas, maintained by the HOA. To help avoid eyesores any renovations need to be provided in writing to the board and the HOA architectural board will vote for approval. If you do not get approval and you build or place something you may be asked to remove or take down the item at your own cost. Holiday decorations are allowed as long as they're temporary and removed once the Holiday is over.
Q. How do I get my mailbox key?
A. This is something that your owner should have provided at the time of closing. This is the responsibility of the buyer and seller to arrange. The HOA will not and does not have access to the mailboxes for individual owners. If a key is not provided at the time of closing you will need to replace the lock yourself. The Post Office does not manage our mailboxes, requesting one from them will take weeks, only for them to say they cant provide a new lock.